As I posted a few weeks ago, I am test-driving Elance.com with my first project: a complete website redesign. I am happy to report that so far I am very pleased with the entire process of using Elance.com and with the service I have received from the provider I selected.
We did have a minor miscommunication - which I guess is somewhat expected given we've only communicated via email and Elance's Private Message Board. However, the provider has promised to deliver everything at the agreed upon price.
They definitely understand the power of building a relationship and customer lifetime value. If this project wraps up as well as it has gone so far, I've got several other web projects already lined up for them.
I can't wait to get my new website. My old site, which I designed myself (and my website design capabilities are quite limited!) is ready for a makeover. Hopefully I'll be able to unveil the new site in February. I'll keep you posted!